Last updated: 21 October 2026

Keursnit (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, share and protect your personal information when you use keursnit.co.za, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who is responsible for your information

The responsible party is Keursnit [REGISTERED COMPANY NAME], website: https://keursnit.co.za. You can contact us at orders@keursnit.co.za or 027 712 2754.

Our Information Officer is [INFORMATION OFFICER NAME], reachable at orders@keursnit.co.za.

2. What personal information we collect

• When you contact us: your name, email address and the message you send through our contact form, email, phone or WhatsApp.
• When you place an order: your name, email address, phone number, delivery or billing address, order details and payment confirmation. We do not store your full card details on our website.
• If you create an account: your name, email address, password (stored encrypted) and order history.
• When you browse: technical information such as IP address, browser type, device and pages visited, collected through cookies and analytics tools.

3. Why we use your information

• To process, prepare, deliver and invoice your orders.
• To respond to your questions and requests.
• To manage your account.
• To keep records required by law (for example tax and consumer protection law).
• To understand how our website is used and improve it.
• To prevent spam, fraud and abuse of our website.

We only process your information where you have consented, where it is needed to carry out a contract with you, where the law requires it, or where we have a legitimate interest that does not override your rights. We do not sell your personal information.

4. Who we share your information with

We share information only with service providers who help us run the business, and only what they need: our payment processor, courier or delivery partners, our website hosting provider, and Google (analytics and reCAPTCHA spam protection). These providers may process information outside South Africa. Where they do, we take reasonable steps to ensure it is protected to a similar standard. We may also disclose information where the law requires it.

5. Cookies and tracking

Our website uses cookies. Some are essential (for example to keep items in your cart). Others, such as Google Analytics and Google Tag Manager, help us understand how visitors use the site. Non-essential cookies are only used with your consent, which you can give or withdraw through our cookie banner or your browser settings. Google reCAPTCHA is used on our forms to protect against spam and is subject to Google’s privacy policy and terms.

6. How long we keep your information

We keep personal information only as long as needed for the purposes above or as the law requires. Order and invoice records are generally kept for five years for tax and accounting purposes. Contact enquiries are deleted when they are no longer needed.

7. How we protect your information

We use reasonable technical and organisational measures to protect your information, including HTTPS encryption, password protection and restricted access. No online system is completely secure, and if there is a data breach affecting you, we will notify you and the Information Regulator as required by POPIA.

8. Your rights

Under POPIA you may:

• ask what personal information we hold about you and request a copy;
• ask us to correct or delete information that is inaccurate, outdated or no longer needed;
• object to us processing your information, or withdraw consent at any time;
• object to direct marketing at any time.

To exercise these rights, email orders@keursnit.co.za. We may need to verify your identity first.

9. Complaints

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Regulator (South Africa): enquiries@inforegulator.org.za, complaints.IR@inforegulator.org.za, https://inforegulator.org.za.

10. Children

Our website is not intended for children under 18, and we do not knowingly collect their personal information without the consent of a parent or guardian.

11. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date of the last update above.